CORPORATE INFORMATIONS

CORPORATE INFORMATIONS

Our Vision, Mission and Values

Vision

To act as the leading electronics retailer in the region through “innovative” and “distinctive” products and services.

Mission

To always generate the exceptional customer experience with its wide spread sales channels, a diverse portfolio of high-quality products and superior services.

Values

Teknosa is a young and dynamic company that prioritizes customer satisfaction, strictly dedicated to ethical principles and social responsibilities and one that initiates improvements

Quality Policy

Offering products and services, Teknosa is a company that prioritizes customer satisfaction, continuously improving its relationships with its suppliers and places importance on the development of its employees, ensuring the sustainability and efficiency of its lean and fast-moving organization by practicing modern management techniques and always conducts assessments for further improvement with an innovative approach.

Complaint Management Policy

Teknosa handles all complaints and requests received through customer interaction channels in accordance with laws and Company policies, and in a confidential, fair and objective manner. The Company continuously improves its complaint management system, thereby increasing customer satisfaction

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