Integrated Management Systems Policy

Our company has committed to evaluating our Integrated Management Systems, our mission, and senior management in the best possible manner. This policy ensures that we comply with quality performance, environmental impact reduction, and safety requirements through legal and regulatory applications, bringing technology to everyone while providing exceptional customer experiences. We are dedicated to offering unique customer satisfaction by combining happiness with the latest technology.

We provide technological products and services that prioritize customer satisfaction, maintain supplier relationships, encourage the continuous development of employees, and focus on sustainability in our integrated management systems. We ensure compliance with modern management techniques, addressing improvements, innovations, and quality in a healthy and safe work environment. This policy reflects our commitment to quality, safety, and independence across various areas. We adhere to the requirements of regulatory laws and standards in operating our management systems. This approach aligns with the TS EN ISO 9001:2015, ISO EN 14001:2015, ISO EN 45001:2018, and ISO EN 10002:2015 standards. Additionally, we implement and continually improve the integrated management system to fulfill our mission.

Our company defines the core values for sustainability and continuous improvement in our integrated management understanding as follows:

GENERAL FRAMEWORK AND LEADERSHIP

Our senior management exhibits active leadership and provides the necessary resources to implement and continually improve this integrated system.

In line with our strategic direction, we integrate our quality, occupational health & safety, environmental, and customer satisfaction programs into a unified management system.

We establish clear communication channels to ensure the effective communication and understanding of the Integrated Management Systems Policy at all levels of our organization.

We commit to compliance with all relevant primary and secondary regulatory requirements, occupational health and safety, environmental regulations and standards, as well as voluntary commitments to civil society organizations where applicable. We also ensure that new processes will meet the necessary requirements in the event of changing conditions, safeguarding the continuity of our infrastructure that supports compliance.

QUALITY

We aim to understand and exceed the needs and expectations of our customers through the consistent delivery of high-quality products and services.

We manage our activities and resources as interconnected processes that work together to create value.

We regularly analyze our systems and performance to identify and implement improvement opportunities.

We base our decisions on data analysis and objective evaluations.

CUSTOMER SATISFACTION

We ensure the existence of systems that facilitate the receipt, investigation, and timely resolution of customer complaints.

We maintain open communication channels to collect customer feedback and understand evolving needs.

We encourage our employees across the company to focus on customer satisfaction and create unique customer experiences

OCCUPATIONAL HEALTH & SAFETY

We aim to proactively prevent workplace injuries, occupational diseases, and other adverse health conditions by creating a safe and healthy working environment.

We identify hazards and risks, ensuring their assessment, control, and the implementation of necessary preventive measures to protect our employees, visitors, and other individuals potentially affected by our operations.

We actively involve employees at all levels in processes aimed at improving our occupational health & safety management system.

We establish measurable, traceable occupational health & safety objectives and ensure the continuity of performance in this area, maintaining a dynamic, developing, and effective system.

We establish and implement processes to ensure that subcontractors and service providers comply with Teknosa's policies and practices.

We work systematically to prepare for emergencies and guarantee timely and effective emergency interventions on-site.

ENVIRONMENT

We support environmental protection by preventing pollution, ensuring sustainable resource use, and mitigating the effects of climate change. We strive to increase the availability of environmentally friendly products and services, encourage responsible consumption, and raise environmental awareness among all our stakeholders through collaborations.

In line with our commitment to achieving net-zero emissions by 2050, we calculate and implement strategies to reduce greenhouse gas emissions, sharing our progress with all stakeholders through the Carbon Disclosure Project.

We assess and manage the environmental impacts of our products, services, and operations. By prioritizing a circular economy, we adopt an efficient waste management system. In all our activities, we prioritize water and energy efficiency and act responsibly to prevent ecosystem degradation and protect biodiversity.

By identifying climate-related risks and opportunities, we conduct activities to combat the climate crisis and transition to a low-carbon economy. We initiate projects, audits, and training programs to enhance the environmental performance of our suppliers.

We set environmental objectives and related performance targets. In line with these targets, we work proactively to continuously improve our environmental performance, achieve the intended outcomes of our environmental management system, and minimize or eliminate our negative environmental impacts.

CORPORATE GOVERNANCE